Troubleshooting

We’re here to help, as sure as night and day.

In the rare occasion that your Solarstream is not working as it should, please check the following:

  • First, check that your Solarstream Heat Pump is connected to an electrical outlet and that power is working at the outlet by testing it with another electrical product.
  • Next, ensure that the thermostat electrical wiring coming from your Solarstream Heat Pump is properly connected to the thermostat on the tank located under the higher cover. Also check that the thermostat is firmly fixed against the steel wall of the tank. It may be possible that the thermostat itself is faulty. Thermostats are a readily replaceable, low cost part that can be quickly mailed to you for installation.
  • Check that there is no evidence of leaking refrigerant from the gas pipes, indicated by tell tale signs of oil, and that the couplers connecting the Heat Pump to the water tank are tightly fastened (refer Installation Manual page 6).
  • Check that the gas flow is unrestricted and that both gas valves on the heat pump (where the gas lines to the tank connect) are fully open. The large valve requires about 9 to 10 turns anti-clockwise, while the small valve requires about 4 to 5 turns anti-clockwise (refer Installation Manual page 6).
  • Look for kinks or twists in the gas lines between the Heat Pump and Water Tank, particularly near the coupling connections at each end. If the system requires re-gassing, you will need to call in a refrigeration mechanic.
  • Your Solarstream Heat Pump should take less than 3 hours to recover the hot water from normal use of 4 people in ambient air of around 18 degrees Celcius. Your Solarstream will run for a longer time in cold wintery days and less time in warm to hot weather.
  • If there is excessive discharge from your Pressure and Temperature Relief (PTR) valve, try purging any grit that may have accumulated by gently raising the PTR valve lever and allowing water to discharge for several seconds. If tis does not correct the problem, call your plumber.
  • If power to the Heat Pump is cut, first check that you have power at your electrical outlet. If you do, then the safety reset switch has probably tripped indicating a system fault. Call your Dealer or Siddons Solarstream to diagnose the fault and for instructions on rectification.

If you are still experiencing problems or to locate your closest service technician, contact your Siddons Solarstream Dealer or Siddons Solarstream directly.

  • My Solarstream seems to be operating for too long each day, over 4 hours under normal domestic family use, and/or the fin coil of the Heat Pump evaporator is icing up in plus zero temperatures?

It is likely that your refrigerant levels are too low and you may even have a slow gas leak. You will need to contact a Refrigeration Mechanic to check for gas leakage and re-gas your unit. The gas charge in the whole Solarstream standard system (with 2m refrigeration connection lines) should be 1.5 – 1.6kg of R417A (an improved version of R22). Your Refrigeration Mechanic can check the pressure of the high pressure hot gas line to indicate gas levels. The level will read around 2,500 kPa if it is correctly gassed.

For all warranty claims, please initially contact your installing plumber or Dealer for advice. Should you be unable to contact them for any reason, please contact Siddons Solarstream directly and we will be happy to assist you. Please take note of your tank serial number first for warranty verification purposes.

For solar hot water that flows as sure as night and day call 1300 SID SOL or find your nearest reseller here.